Privacy policy

Last updated: November 2026

This privacy notice explains how Pipercom Ltd ("we", "us") uses personal information when you contact us or use pipercom.cloud.

Who we are

The controller is Pipercom Ltd, registered in England and Wales under company number 11894549.

Contact: freephone 0800 058 1222, email info@pipercom.cloud.

What we collect via the quote form

When you submit a quote request we collect the details you provide, typically: your name, business name, email address, telephone number, town or area, the service you are interested in, and any message you write. We also receive basic technical information our hosting provider may log when you submit the form (such as the time of submission and IP address), which is used for security and troubleshooting.

Why we use it (lawful basis)

We use enquiry details to respond to you and, if you become a customer, to discuss and provide our services. Where you are asking for a quote or information about our services, we rely on taking steps at your request prior to entering into a contract and/or our legitimate interests in running and growing a local business and responding to commercial enquiries.

How long we keep it

If your enquiry does not become a customer relationship, we normally keep the correspondence for up to two years and then delete or anonymise it, unless we need to keep it longer to deal with a complaint or legal claim. If you become a customer, we keep the information needed to provide and support your services for as long as the relationship lasts and for a reasonable period afterwards as required for tax, accounting or legal reasons.

Who we share it with

We use service providers to run our website and email (for example our web hosting provider and email providers). They only process information on our instructions. We may also use a telecoms platform provider to deliver phone and related services to customers. We do not sell your personal information.

Google Tag Manager and Google Analytics

If you accept analytics cookies, we use Google Tag Manager and, through tags configured in that container, Google Analytics (Google Ireland Limited / Google LLC) as processors. Tag Manager loads the tags; Analytics collects pseudonymous information about how visitors use the site - for example pages viewed, approximate location derived from IP address, device/browser type, and referring site. Any tags inside the container are managed in Google Tag Manager. We configure consent so advertising storage and ad personalisation stay denied; Accept analytics only grants analytics storage.

The lawful basis for this processing is consent. Tag Manager and Analytics are only loaded after you click Accept analytics. You can withdraw consent at any time using Cookie settings in the footer; we will stop analytics loading, update consent to denied, and delete the related cookies.

Google may process this data outside the UK (including in the United States). Where international transfers happen, Google relies on appropriate safeguards under UK data protection law. See Google's own privacy documentation for details of its processing.

International transfers

Some of our providers may process data outside the UK. Where that happens we expect appropriate safeguards to be in place under UK data protection law.

Your rights

Under UK GDPR you may have the right to access, correct, erase or restrict use of your personal information, to object to processing based on legitimate interests, and to data portability in some cases. To exercise these rights, contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes

We may update this notice from time to time. The "Last updated" date at the top shows when it was last revised.